PLEASE NOTE THIS IS NOT AN INSTANT CLICK AND COLLECTION SERVICE, PLEASE DO NOT CONTACT US TO CHASE YOUR ORDER WITHIN 48HRS AS WE EXPERIENCE HIGH VOLUME OF CALLS CHASING AND THIS CAN SLOW DOWN THE PROCESSING OF ALL ORDERS.

ALL ORDERS ARE SUBJECT TO STOCK AVAILABILITY, CUSTOMISATION LEAD TIMES AND CURRENT PICKING/ORDER QUEUE TIMES AND ARE NOT ALWAYS AVAILABLE TO PROCESS IMMEDIATELY FROM STORE

KEEP AN EYE OUT FOR EMAILS AND CHECK YOUR JUNK/SPAM MAIL FOR COMMUNICATION FROM US REGARDING YOUR ORDER

LEAD TIMES ARE SUBJECT TO TIMES OF YEAR SO PLEASE SEE BELOW DETAILS OF ORDER TIME FRAMES AND STATUS

ITEMS IN STOCK IN STORE REQUIRING NO CUSTOMISATION WILL BE PROCESSED APPROX. 1-3 WORKING DAYS DEPENDING ON TIME OF YEAR *
ITEMS IN STOCK IN STORE REQUIRING CUSTOMISATION WILL BE PROCESSED APPROX. 3-7 WORKING DAYS DEPENDING ON THE TIME OF YEAR*
UNEEK/RALAWISE CLOTHING ITEMS REQUIRING CUSTOMISATION/ORDERING IN CAN TAKE APPROX. 7-14 WORKING DAYS DEPENDING ON TIME OF YEAR*
JOMA ITEMS ORDERED IN REQUIRING CUSTOMISATION CAN TAKE APPROX. 14-21 WORKING DAYS DEPENDING ON THE TIME OF YEAR*
SHOULD AN ITEM NOT BE AVAILABLE FROM THE SUPPLIER FOR ANY REASON (i.e. discontinued, on backorder), WE WILL CONTACT YOU DIRECTLY TO NOTIFY YOU

*IMPORTANT INFORMATION – PLEASE SEE BELOW DETAILS OF HOW OUR BUSY PERIODS MAY AFFECT ORDER PROCESSING TIMES

JANUARY, FEBRUARY, MARCH AND APRIL – WILL BE STANDARD PROCESSING TIMES AS ABOVE

MAY AND JUNE – MAY BE SUBJECT TO SLIGHT DELAYS

JULY, AUGUST AND SEPTEMBER – THIS IS OUR BUSIEST PERIOD AND WE ARE EXTREMELY BUSY SO ORDERS WILL BE SUBJECT TO LONGER DELAYS

OCTOBER, NOVEMBER AND DECEMBER – MAY BE SUBJECT TO SLIGHT DELAYS

RETURNS INFORMATION

Due to the nature of our business Create Identitee Limited are not able to offer refunds or exchanges for any customised and/or personalised items. (This does not apply to logo'd non personalised school items)

Create Identitee Limited will only accept for return or exchange, items that are purchased from stock (not ordered in specifically), with packaging and with tags in place. These items must be in a new condition, unworn, unaltered and free of damage.

Any items accepted by Create Identitiee Limited for exchange or refund must be returned to us within 28 days of purchase.

Sale items are not returnable.

All returns and exchanges are considered on an individual basis and are at discretion of the Management of Create Identitee Limited.