COLLECTIONS AND DELIVERIES
PLEASE NOTE THIS IS NOT AN INSTANT CLICK AND COLLECTION SERVICE SO PLEASE DO NOT CONTACT US TO CHASE YOUR ORDER WITHIN 48HRS IN NORMAL PERIODS (PLEASE NOTE THIS DOES NOT APPLY TO JULY - SEPT AS THIS WILL REQUIRE A MINIMUM OF 2 WEEKS BEFORE CONTACING US FOR UPDATES), AS WE EXPERIENCE HIGH VOLUME OF CALLS CHASING WHICH CAN SLOW DOWN THE PROCESSING OF ALL ORDERS
ALL ORDERS ARE SUBJECT TO STOCK AVAILABILITY, CUSTOMISATION LEAD TIMES AND CURRENT PICKING/ORDER QUEUE TIMES AND ARE NOT ALWAYS AVAILABLE TO PROCESS IMMEDIATELY FROM STORE
PLEASE NOTE TO KEEP AN EYE OUT FOR EMAILS AND CHECK YOUR JUNK/SPAM MAIL FOR COMMUNICATION FROM US REGARDING YOUR ORDER
LEAD TIMES ARE SUBJECT TO TIMES OF YEAR SO PLEASE SEE BELOW DETAILS OF ORDER TIME FRAMES AND STATUS
- ITEMS IN STOCK IN STORE REQUIRING NO CUSTOMISATION WILL BE PROCESSED APPROX. 1-3 WORKING DAYS DEPENDING ON TIME OF YEAR *
- ITEMS IN STOCK IN STORE REQUIRING CUSTOMISATION WILL BE PROCESSED APPROX. 3-7 WORKING DAYS DEPENDING ON THE TIME OF YEAR*
- UNEEK/RALAWISE CLOTHING ITEMS REQUIRING CUSTOMISATION/ORDERING IN CAN TAKE APPROX. 7-14 WORKING DAYS DEPENDING ON TIME OF YEAR*
- JOMA ITEMS ORDERED IN REQUIRING CUSTOMISATION CAN TAKE APPROX. 14-21 WORKING DAYS DEPENDING ON THE TIME OF YEAR*
- SHOULD AN ITEM NOT BE AVAILABLE FROM THE SUPPLIER FOR ANY REASON (i.e. discontinued, on backorder), WE WILL CONTACT YOU DIRECTLY TO NOTIFY YOU
*IMPORTANT INFORMATION – PLEASE SEE BELOW DETAILS OF HOW OUR BUSY PERIODS MAY AFFECT ORDER PROCESSING TIMES
JANUARY, FEBRUARY, MARCH AND APRIL – WILL BE STANDARD PROCESSING TIMES AS ABOVE
MAY AND JUNE – MAY BE SUBJECT TO SLIGHT DELAYS
JULY, AUGUST AND SEPTEMBER – THIS IS OUR BUSIEST PERIOD AND ORDERS WILL BE SUBJECT TO LONGER DELAYS, PLEASE REFRAIN FROM CONTACTING US DURING THIS TIME TO CHASE ORDERS AND NOTE THAT DUE TO THE HIGH VOLUME WE ARE PROCESSING ORDERS TAKE LONGER TO FULFIL
OCTOBER, NOVEMBER AND DECEMBER – MAY BE SUBJECT TO SLIGHT DELAYS